Because it’s you we care about!

CARWIZ in Croatia has confirmed its membership in the prestigious international Customers' Friend club, whose members can only be organizations that maintain a high level of client satisfaction.

CARWIZ rent a car successfully accessed the prestigious Customers' Friend program in 2019 when the independent international accreditation body ICERTIAS recognized their commitment to a high-quality relationship with clients. This year, CARWIZ passed the ICERTIAS complete analytical test and was awarded the status of Customers' Friend - DEDICATED TO EXCELLENCE.

Customers' Friend is a significant international recognition that carries extra significance now in these demanding Covid / post-Covid times when service providers are expected to have not only the highest level of customer support but also empathy, humanity, care and kindness.

Companies must provide a superior user experience in order to be awarded the Customers' Friend - DEDICATED TO EXCELLENCE status and medal. Nominated organizations are subject to a rigorous and detailed screening process, which includes a complex analysis based on secondary market research conducted by the international organization ICERTIAS.

To earn the title of "Customers' Friend - Dedicated to Excellence," CARWIZ underwent a thorough and careful verification based on four major analytical "pillars": 1. Reputation 2. Communication 3. The user experience; and 4. Trust.  As a result of the grades earned in this analysis, CARWIZ deserved the  "Customers' Friend - Dedicated to Excellence" title with an average score of 4,19 out of 5. 

CARWIZ has met all of the requirements for joining Customers' Friend membership for 2022/2023, with a well-deserved opportunity to highlight the prestigious label "Customers' Friend - DEDICATED TO EXCELLENCE "

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