Technical inquires
In the shortest possible time report the loss or theft to the nearest police station, where you will receive a confirmation document of the event that occurred. At vehicle drop off be certain to submit it to our colleagues in the office. Also, please inform us of the situation in the period of 24 hours after it has occurred via email or by phoning our technical support.
In case you lost your car keys, please contact our technical support, with whom you will arrange the delivery of the spare key to your location, and who will inform you of the costs that will be added to your bill during vehicle drop off.
If the rented vehicle cannot be unlocked, please check if the key has been mechanically damaged or if it was under the influence of water (e.g. you dropped your key in to the sea). If the answer to these questions is no, the key probably has a faulty battery or some other type of electrical malfunction. However even in the case you have a mechanical (conventional) key or Bluetooth key, you can always unlock it in the following way:
MECHANICAL (conventional) key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place.
BLUETOOTH key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place. When accessing the vehicle, you must always first open the front door.
Please contact our technical support department: +420 725 293 527
Please contact our technical support department: +420 725 293 527
Please contact our technical support department: +420 725 293 527
For added visibility, there is a factory mark on the inside part of the fuel tank cap. For even better visibility it is also stated on the rental agreement.
- ADVICE 1: It is always necessary to put more than 10 litres of fuel so the vehicle can register the new fuel level.
- ADVICE 2: Always make sure the engine is turned off when charging fuel.
Please contact our technical support department: +420 725 293 527
ADVICE: Before refuelling always make certain the fuel is compatible with our vehicle, according to the labels on the vehicle, and rental agreement.
If the rented vehicle runs out of fuel during your drive, try and stop the vehicle in the safest possible conditions, turn on all 4 signal lights, shut down the engine, activate the hand brake and put the signal triangle on the proper distance from the vehicle. At the closest gas station buy a plastic canister and pour in at least 5 litres of the proper fuel (according to the label on the fuel tank cap). If after a couple tries the vehicle engine still does not start, please avoid further attempts as to reduce the possibility of damaging the engine, and contact our technical support.
ADVICE: Never drive with a low fuel level. As soon as the reserve lamp turns on or the fuel level is at ¼ please stop at the nearest gas station and pour in the proper fuel.
Please contact our technical support department: +420 725 293 527
Please contact our technical support department: +420 725 293 527
Please contact our technical support department: +420 725 293 527
You can contact our technical support via phone or email, stated on the car document. You can also check the contacts for technical support under the Contacts section.
All the vehicles in our fleet are equipped with the mandatory equipment per the local and European laws and regulations. The mandatory equipment consists of a reflective vest, signal triangle, first aid kit and a spare set of lights and fuses.
- NOTE: Please when dropping of the rented vehicle, inform our colleagues from the office, if any part of the mandatory equipment is incomplete or if you have used it, so we can restock it.
Please contact our technical support department: +420 725 293 527
Please contact our technical support department: +420 725 293 527
We give our best to make certain we provide you with a vehicle that has all the necessary fluids in the optimal level. Sadly, in very rare cases during high season the possibility of a vehicle signalling low level fluids exists.
Please contact our technical support department: +420 725 293 527
- NOTE: In case you bought a certain fluid that was missing in the rented vehicle, please when paying for it take an invoice on the company name RX Auto, s.r.o. ID 06044310. If you do not include the invoice at vehicle drop off, we will not be able to reimburse you for the amount spent.
Please contact our technical support department: +420 725 293 527
- NOTE: Never try to change xenon or LED lights, so you do not damage yourself or the vehicle.
Rented vehicles can only be used on first-class roads (city/ local asphalted roads, highways and similar) Regardless of the vehicle category, it is not allowed to use them on unpaved roads, off-road terrain etc. For more details please check the contract.
You are not allowed to use our vehicles to participate in races and similar events. Participation in such could cause serious damages to the engine or other parts of the vehicle and result in large expenses
If you are renting the vehicle for a longer period, such procedures can be approved, but only with our written consent, and guarantee that these procedures will not cause damage to the vehicle. if we approve this, you are obliged to return the vehicle in the state that you received it in.
Since your safety, as well as that of your passengers and all other participants in traffic is of extreme importance to us, every rented vehicle, at all times has proper pneumatics per manufacturers dimensions, speed index and weight limit. Also, per the time of the year all vehicles are properly prepared. Meaning, in accordance with legal regulations of the republic of Czech republic (adjusted to European laws), rented vehicles come equipped with summer or winter tires, of the proper profile depth.
Please contact our technical support department: +420 725 293 527
Every child seat/and or booster has an instruction schematic on its back. So your youngest passengers would have a safe and pleasant journey, please follow these instructions.
- ADVICE 1: We advise you to always keep your children in child seats or boosters that conform to their age and to always put a safety belt on them.
- ADVICE 2: We advise you to place the child seat and or booster behind the passenger's seat. Try to adjust the passenger’s seat to its highest level, while pushing it fully back in an upright position. This is the safest position for children. If you need to place more than one child seat/ booster, please always do so on back seats.
- ADVICE 3: If you decide to put the child seat/booster in the front passenger’s seat, make certain to always turn of the passenger’s side airbag (the switch is located in the glove compartment or on the side of the dashboard). Also, make certain that this type of child transportation is allowed in your country.
- ADVICE 4: Never put children younger than 12 in the front passenger’s seat.
Please contact our technical support department: +420 725 293 527
No, damages to tires, and or rims, are not covered by insurance nor by regular all-risk insurance.
In case of a traffic accident and or vehicle damage, immediately call 112 and fill in the euro report. If the rented vehicle is not in a driveable condition, please contact our technical support. At vehicle drop off you are required to submit the Alco test report.
In case of theft, attempted theft, or brake in, immediately contact the nearest police department 112 (158) and contact our technical support.
In case of vandalism or a parked vehicle being damaged by an unknown perpetrator, you are also obliged to call the police who will then file a report that you are required to submit at vehicle drop off.
- NOTE: In special situations, if it’s a case of smaller vehicle damage (small scratch or dent, or smaller accident without any other participant), with consent from the technical support and photos of the accident, you may only fill in the euro report without contacting the police.
When parking and leaving the vehicle make certain of the following
- Fully close all windows
- Put the gear shift knob in to first speed or reverse ( on vehicles with automatic transmission, put them in to P, on vehicles with robotized transmission put them in to N
- Make certain to activate the handbrake, and turn of the engine.
- Do not leave personal items on visible places (we cannot be held responsible for them)
- Lock and make certain all doors are
- Carry the keys and document etui with yourself at all times
- ADVICE 1: To reduce the possibility of theft an or brake in, please park your car in well-lit and urban areas of the city in which you are located
- ADVICE 2: Always try to park your vehicle in a vide space so you are able to open the car doors without any difficulty as to avoid possible damages.
- ADVICE 3: To avoid damaging the wheels (tires, rims, hubcaps etc.), when parking do not go near the curb. This also goes for other parts of the vehicle, bumpers and spoilers.
With the mandatory equipment alongside a fire extinguisher, all vehicles from our fleet come equipped a spare tire and the tools necessary to change it, a set of car mats, vehicle etui that is located in the glove compartment (instruction manual, quick instructions, multimedia guide, service book). All the aforementioned gear needs to be returned at vehicle drop-off.